Help with Online Forms

Required software
Connection problems
Non-encrypted access to online forms
Difficulty printing a form
Lost your PIN or IIN?
Technical support

Required software

Connection problems

If you can access other Web sites but still can't connect to the Canada Research Chairs' site, contact our technical support team.

Configuration of your PC
The configuration of your own PC may affect connection speed. A slow modem or an older PC with limited memory and a small processor can affect working speed. If you find your computer is consistently slow or has trouble saving your form, please contact your institution's technical support.

Firewalls
Some institutions, especially hospitals, have firewalls (filters restricting access) enabled for security reasons. If you are experiencing difficulty accessing our server due to a firewall at your institution, please contact your institution's technical support. You should ask if your firewall blocks access to port 443.

Non-encrypted access to online forms

Our online forms use a Secure Sockets Layer (SSL) that ensures an encrypted, secure connection between our server and SSL-compatible browsers. If your browser is not SSL-compatible, see below for non-encrypted access:

Difficulties printing a form

Ensure that you have Adobe Reader installed on your computer in order to display and print your form.

Lost your PIN or IIN?

If you have lost your PIN or IIN, please contact: websupport@chairs-chaires.gc.ca or call 613-995-4273.

Technical support

If you are having technical problems, please contact: websupport@chairs-chaires.gc.ca or call 613-995-4273.