Video-based telecommunication technologies, such as Skype and Zoom, provide an alternative to in-person meetings. However, the experience often doesn’t compare to real face-to-face communication. As Canada Research Chair in Reality Research, Dr. Nikolaus Troje is exploring why this is the case—and finding ways to improve the experience.
Building on his extensive research on people perception and the use of virtual reality technology, Troje is identifying sensory cues and information channels that cause differences between virtual and in-person encounters. He and his research team are also investigating how these differences affect social behaviour. Their findings will inform the design of efficient videoconferencing systems that can improve the face-to-face experience—and make expensive travel for meetings obsolete.