Teams in businesses and other organizations make decisions all the time that affect not only their own success, but that of their organization—and many of these decisions require collaboration. In recent years, enterprise social media—the social platforms used for internal communications within organizations—have promised to make it easier for teams to collaborate and make decisions.
Although the full benefits of enterprise social media aren’t clear yet, we do know that these platforms generate considerable information about teams that wasn’t previously unavailable. Dr. Wietske Van Osch, Canada Research Chair in Enterprise Social Media and Collaborative Decision-Making, is examining exactly when, why and how collaborative decision-making succeeds. She and her research team are also building tools to improve team decision-making and organizational success.