Help with Online Issues

Required browsers
Connection problems
Non-encrypted access to online forms
Difficulty printing a form

Required browsers

  • Chrome
  • Firefox
  • Safari
  • Microsoft Edge

If you use Internet Explorer 11, you may experience error messages and may not be able to submit your application.

If you have program-related questions, contact program staff at

For Convergence Portal matters, contact the Helpdesk.

Connection problems

If you can access other websites but still can't connect to the Canada Research Chairs site, contact our technical support team.

Configuration of your PC
The configuration of your own PC may affect connection speed. A slow modem or an older PC with limited memory and a small processor can affect working speed. If you find your computer is consistently slow or has trouble saving your form, please contact your institution's technical support.

Some institutions, especially hospitals, have firewalls (filters restricting access) enabled for security reasons. If you are experiencing difficulty accessing our server due to a firewall at your institution, please contact your institution's technical support. You should ask if your firewall blocks access to port 443.

Non-encrypted access to online forms

Our online forms use a Secure Sockets Layer (SSL) that ensures an encrypted, secure connection between our server and SSL-compatible browsers. If your browser is not SSL-compatible, see below for non-encrypted access:

Nominees Nominee Curriculum Vitae
Universities Nomination Form
Members of the College of Reviewers Online Review Form

Difficulties printing a form

Ensure that you have Adobe Reader installed on your computer in order to display and print your form.